Luggage retrieval

Airports in Greenland: When you arrive at your final destination, your luggage will be brought to the arrival hall in about 10-15 minutes. Passengers from Denmark must expect to go through customs.

Kastrup Airport (Copenhagen) : There can be a great distance between where the aircraft is parked and the luggage retrieval hall. Follow the signs to “Baggage Claim”. On the large screens you can see which carousel your luggage is on. It takes between 20 and 40 minutes from the arrival of the flight until the luggage arrives. Once you have retrieved you luggage you proceed to the exit and go through customs.

Lost luggage

Airports in Greenland: If your luggage does not arrive, please contact our personnel at the airport. You must show your luggage tag (“receipt”) which is stuck to your itinerary and provide a description of the missing luggage: colour, size, type etc.

Kastrup Airport (Copenhagen) : At Kastrup you should contact our partner Novia, which has a service desk in the luggage retrieval hall. You must show your luggage tag (“receipt”) which is stuck to your itinerary and provide a description of the missing luggage: colour, size, type etc. Our partner usually has a catalogue with pictures where you can point out the luggage type that best resembles your own.

Please contact our personnel or partner if your luggage was damaged during the trip.

For the sake of possible replacement or compensation from your insurance company, it is important to obtain written confirmation of your claim. As soon as your temporarily lost luggage has been found it will be delivered to an address of your choice.

A good idea is to take a picture of your luggage, it is an easy way to describe it, if it is lost.