Check-in
Airports in Greenland open for check-in at least 1.5 hours before departure. In Danish airports we recommend that you are at the airport two hours before departure.

Please note that check-in closes one hour prior to departure so it is not sufficient to simply arrive at check-in one hour before departure.

If you have not completed check-in one hour before scheduled departure, you may be turned away. Your seat on the aircraft is forfeit and cannot be changed or refunded. However, taxes which apply to the fare may be refunded.

Please note that queues at the check-in desks are often very long in the holiday season, so please come early.

We need an hour before departure to take care of the following: Once your baggage has been checked in, it is sorted according to destination, it is scanned to ensure that it does not contain anything dangerous for the aircraft, the total baggage weight is calculated to determine fuel requirements and aircraft stability and the baggage is transport out to the aircraft and loaded.

At check-in you must provide your booking number as well as the flight’s GL number. You must also show valid ID.
If you are resident in Greenland and you are travelling to Denmark, the following, documents issued by the authorities are considered to be valid ID:
• Passport
• Driving licence
• Cpr (personal ID number) card
• Birth certificate
• Certificate of residency
• Seaman’s discharge book

ID cards issued by employers are not acceptable as valid ID, neither are credit cards or student cards etc.

Children and infants must also show ID at check-in. In this case, acceptable ID is a passport issued to the child, a birth certificate, certificate of residency or inclusion in the parent’s passport.

If you are travelling onwards from Copenhagen to one of the Nordic countries you do not require a passport, but for all other countries you need a passport. Remember that passports are required for children over 2 years of age.

Danish citizens travelling to Greenland must present valid ID in the form of a driving licence, national health medical card or passport.

Obtain further information from your travel agent or contact Air Greenland.



Security:
After you have checked-in, you must go through security control, where you and your hand luggage are checked. Here is some good advice to help you through without delay:

Have your boarding card and your photo-ID ready.

Everything made of metal must either be placed in your bag or in your jacket which is run through the scanner in trays: wallet, coins, lighter, cigarettes, belt, hair slides, larger pieces of jewellery, mobile phones etc.
If you have a laptop, have it out and be prepared to power it up if asked.

Water and soda water bottles are not permitted. Other liquids and creams may only be brought in amounts under 100 ml, and must be placed in special, transparent plastic bags.

If you are in doubt about what you are allowed to bring in your hand luggage, see our section on baggage

Transit at Thule Air Base

WHAT DO YOU NEED?
Passengers flying to and from Qaanaaq via Thule Air Base must always be in possession of a valid transit permit. This applies, regardless of however long the stay is.

WHAT IS A TRANSIT PERMIT?
An executive order from 2006 regulates traffic in and out of defence areas in Greenland and in accordance with this, all persons must possess a valid transit permit when they spend shorter or longer periods of time at Thule Air Base.

HOW DO YOU OBTAIN A TRANSIT PERMIT?
Residents in Greenland (Danish citizens) should apply to the Rigsombudsmanden in Greenland, Indaleeqqap Aqq. 3, Nuuk,
Phone +299 32 10 01, www.rigsombudsmanden.gl.

Residents of Denmark or other foreign countries should apply to the Danish Foreign Ministry, Asiatisk Plads 2, Copenhagen, Denmark
Phone: +45 33 92 01 70, www.um.dk

EXCEPTIONS
The following groups do not require transit permits:
• citizens with registered address in the former Qaanaaq municipality
• members of NATO forces and their families
• civilians dispatched by the USA to undertake work on the base, including their families
• representatives of the Danish or Greenlandic authorities
• persons with special authorization from the Danish government
• persons with special authorization from the American government

WHOSE RESPONSIBILITY IS IT?
It is the passenger’s own responsibility to acquire a transit permit and present it at check-in.
Passengers without transit permits will be refused boarding to the flight in question.