Passenger safety has a very high priority with Air Greenland. Please note the following simple procedures that make check-in and security control easier

Check-in
Airports in Greenland open for check-in at least 1.5 hours before departure. In Danish airports we recommend that you are at the airport two hours before departure. You must have completed check-in at least one hour before departure. It is not sufficient to be at the airport only one hour before departure, so come early.

If you have not completed check-in one hour before scheduled departure, you may be turned away. Your seat on the aircraft is forfeit and cannot be changed or refunded. However, taxes which apply to the fare may be refunded.

Please note that queues at the check-in desks are often very long in the holiday season, so please come early.

We need an hour before departure to take care of the following: Once your baggage has been checked in, it is sorted according to destination, it is scanned to ensure that it does not contain anything dangerous for the aircraft, the total baggage weight is calculated to determine fuel requirements and aircraft stability and the baggage is transport out to the aircraft and loaded.

At check-in you must provide your booking number and the flight’s GL-number and show valid photo-ID. Your passport and driving licence are both acceptable as valid ID. In addition, Greenlandic citizens may use their resident’s certificate on trips in Greenland and between Greenland and Denmark. Finally, it is possible to use an ID card that is approved by the European Schengen Information System.

Children and infants must also show ID at check-in. A passport issued to the child, a birth certificate or resident’s certificate and registration in a (accompanying) parent’s passport is acceptable.

Security:
After you have checked-in, you must go through security control, where you and your hand luggage are checked. Here is some good advice to help you through without delay:

Have your boarding card and your photo-ID ready.

Everything made of metal must either be placed in your bag or in your jacket which is run through the scanner in trays: wallet, coins, lighter, cigarettes, belt, hair slides, larger pieces of jewellery, mobile phones etc.
If you have a laptop, have it out and be prepared to power it up if asked.

Water and soda water bottles are not permitted. Other liquids and creams may only be brought in amounts under 100 ml, and must be placed in special, transparent plastic bags.

If you are in doubt about what you are allowed to bring in your hand luggage, see our section on baggage