Changes to schedule

Air Greenland retains the right to make changes to the published schedules on all Air Greenland routes. For operational reasons changes may occur to confirmed itineraries. Air Greenland will use its best effort to give the best possible notice of any changes. Air Greenland retains the right to rebook to passengers to other routes and departure-times than confirmed on the itinerary.

In case of changes our passengers will be informed and offered alternative departure. More information on the actual traffic here on www.airgreenland.com.

International conditions of Carriage

Carriage will normally be subject to the rules of the Warsaw Convention of 1929 with subsequent supplements and amendments, adapted for national legislation (for Denmark this is the aviation law of 1960, chapter 9 with subsequent amendments) where the regulations usually limit the carrier's liability for personal injury and for loss or damage to baggage. Furthermore, current EU regulations will apply where they are relevant, or where Air Greenland voluntarily chooses to follow these.

Passengers' Rights within the EU
Passengers are reminded that EU legislation gives the passenger additional rights further to the rights that are laid down in the Warsaw Convention and these may be wholly or partly applicable on Air Greenland's flights. Instead of, or in addition to the rules contained in the Warsaw Convention concerning airline liability, Air Greenland follows the rules laid down in Council Regulation (EF) No. 2027/07 of October 9th, 1997 to the extent that it is applicable. The following is e.g. laid down in the legislation:
 
• There is no financial limit on the liability of the airline for damages sustained in the event of death or injury, subject only to the current rules for limitation or exoneration of liability,
• There is an objective liability of up to 100,000 Special Drawing Rights (SDR), which can only be limited or disregarded if the injury was (partially or wholly) caused by the injured or dead passenger,
• There are certain requirements to the airline's insurance coverage and in the case of accidents the airline is liable to make an advance payment of not less than 15,000 SDR not later than 15 days after the person entitled to compensation has been identified.

Information Regarding Limited Liability for Baggage:
Liability for loss, damage or delay of baggage is limited to the following, unless a higher value has been declared in advance and additional charges paid: For most international flights (including domestic stretches of international flights) approximately USD 9.07 per pound (USD 20.00 per kilos) for checked baggage and USD 400.00 per passenger for hand baggage. For flights exclusively between destinations within the USA the limit is USD 1,250 per passenger. Some airlines have lower limits. For certain types of valuables, it is not possible to declare a higher value. The airlines do not assume liability for delicate or perishable items. Further information is available from the airline.

The Washington Convention concerning handicraft work made from endangered species CITES

CITES stands for "Convention on International Trade in Endangered Species of Wild Fauna and Flora". CITES has over 150 member countries and its purpose is to protect the endangered species of the world by controlling international trade. More than 4,800 species of animals and 25,000 species of plants are protected by CITES. About 30 of the animals and several plants are found in Greenland.

Appendix I:
Highly endangered species: Species/articles must not be exported. In Greenland this applies to the sperm whale, the Greenland whale, the humpback whale, the fin whale and the white tailed eagle.

Appendices II and III:
Endangered and locally endangered species: Species/articles may be exported as personal belongings (souvenirs) with a special CITES permit. In Greenland, this applies to articles made of white whale and minke whale from West Greenland, walrus and polar bear. A pre-printed CITES permit must accompany the item. The permit is available at place of purchase for the item.

Any product or part of a CITES species must have a CITES permit before it may be exported from Greenland by tourists and travellers and imported to other countries (e.g. USA or Denmark).

Trade or export of species of animals that are totally protected in Greenland (such as birds of prey) is forbidden - even if the animal is found dead. Export of parts of, or articles made of sperm whale ivory, bards from the Greenland whale, fin whale or humpback whale or any bird of prey from Greenland is forbidden.

Other, often-used materials which are not covered by the CITES convention may be exported freely for personal use. These include all species of seal (except walrus), caribou (reindeer), musk ox, sheep, mammoth (teeth), driftwood, soapstone and other stones and minerals. However, some countries have local bans on import of sealskin products. For more information, ask at the shop where you buy your souvenirs.

Without a CITES permit, you risk confiscation of your precious souvenir from Greenland.

A CITES permit is your guarantee that your souvenir comes from an animal that was caught in the wild by a Greenlandic hunter.

You can read more about the CITES permit on www.greenland.com

What we do for you, in case of delays

The following applies in case of delays on our routes:

We cover accommodation expenses in connection with delays due to weather conditions and technical problems. Expenses are allocated by Air Greenland.

We do not cover expenses incurred in relation to delayed flights to/from districts in the service contract areas, including flights to/from settlements and certain cities (for instance Ittoqqortoormiit).

We do not cover accommodation expenses in connection with scheduled/planned stopovers.

Furthermore, we do not cover expenses for passengers who are able to spend the night at home.

We do not cover expenses in connection with delays caused by force majeur (except in the abovementioned circumstances).

Download Conditions of Carriage

Download Conditions of Contract