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Lost baggage

We do our best to get everybody's baggage to the final destination but sometimes passengers do lose their baggage or forget items onboard our planes.

In Greenland

Contact personnel in the airport if your baggage has not arrived. Present your receipt, the baggage tag, which is attached to your itinerary, and describe your baggage in detail.

In Copenhagen

Contact Aviator's service desk in the baggage hall. Present your receipt, the baggage tag and describe your baggage in detail.  You should contact the same personnel if your baggage has been damaged during the flight.

In Island 

You should inquire the staff at the information desk

Claiming damages

Remember to obtain written confirmation that you have reported your baggage as lost or damaged. This is required by your insurance company.

Have you forgotten something onboard?

Lost property? 

In Copenhagen, please contact:

Lost Property Office
Copenhagen Police District
1567 København V 
Tel. +45 3874 8822
or e-mail: