Change or refund your ticket

Change or refund your ticket

Air Greenland has different types of tickets and the option to change or refund depends on whether your ticket is restrictive or flexible.

Changing tickets

A flexible ticket can be changed up until 2 hours before departure. Via our online self-service, you can change a fully flexible ticket by:

  • Change flight depature
  • Change ticket type (e.g. upgrade to business)
  • Change your contact information, update e-mail and phone

Note that changing tickets depends on current ticket availability and may result in a surcharge. Air Greenland charges no service fee for the changing of flexible tickets online.

 

Contact our call centre or your travel agent if you want to:

  • Change seat selection or meals on board 
  • Change the ticket with one or more restrictive fares

Note that names on the ticket cannot be changed.

Refunding tickets

Flexible and restrictive tickets can be cancelled online up to 2 hours before departure and the refundable amount will be refunded to the credit card/debit card that was used to purchase the journey.

  • Flexible tickets will have the ticket price, as well as tax and airport taxes refunded
  • Restrictive tickets will only have the tax and airport tax refunded
  • Flown fares and any purchase of cancellation insurance will not be refunded

 

To change or refund a ticket, you, as a private customer, have to login via the booking box on the homepage by clicking on the “My ticket” tab. As a business customer, the person in the company responsible for the booking has to login to the business portal and go to the travel overview.

Changing tickets

A flexible ticket can be changed up until 2 hours before departure. Via our online self-service, you can change a fully flexible ticket by:

  • Change flight depature
  • Change ticket type (e.g. upgrade to business)
  • Change your contact information, update e-mail and phone.

Note that changing tickets depends on current ticket availability and may result in a surcharge. Air Greenland charges no service fee for the changing of flexible tickets online.

Contact our call centre or your travel agent if you want to:

  • Change seat selection or meals on board
  • Change the ticket with one or more restrictive fares

Note that names on the ticket cannot be changed.

Refunding tickets

Flexible and restrictive tickets can be cancelled online up to 2 hours before departure and the refundable amount will be refunded to the credit card/debit card that was used to purchase the journey.

  • Flexible tickets will have the ticket price, as well as tax and airport taxes refunded
  • Restrictive tickets will only have the tax and airport tax refunded
  • Flown fares and any purchase of cancellation insurance will not be refunded

To change or refund a ticket, you, as a private customer, have to login via the booking box on the homepage by clicking on the “My ticket” tab. As a business customer, the person in the company responsible for the booking has to login to the business portal and go to the travel overview.

Air Greenland flies you safely to Greenland

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