alert-black.png Information regarding departure from Nuuk Read more

Covid-19

 

Information for all passengers with a departure to or from Nuuk until 22 June 2021

 

Due to the authorities' decision in connection with the Covid-19 infection in Nuuk, the departure of passengers out of Nuuk has been stopped until and including 22 June 2021, or until otherwise announced by the Greenlandic authorities. See further information below.

The only exception is passengers who are travelling from Nuuk to Denmark via Kangerlussuaq, who can continue their journey. However, this only applies to travelers with same day connections. Travelers who have purchased a continuous trip with planned accommodation in Kangerlussuaq from Nuuk to Denmark will automatically receive a new itinerary with same-day connection.

 

If you need to contact Air Greenland, you must use this form.

 

 

Updated June 16th, 2021 

 

Special rules regarding travel

 

Below you can read which rules and recommendations you should follow when traveling to/from/in Greenland. Be aware that these can change from day to day.

 

We ask everyone to stay informed on the Greenland Medical Office's website corona.nun.gl

 

If you are affected by the travel-restrictions or have questions regarding your flight, please fill in the form below.

 

 

Everyone who has a trip out of Nuuk up to and including 22 June will automatically have their ticket rebooked for a new departure. As we currently do not know when it will again be possible to fly passengers out of Nuuk, the passengers will be rebooked for a preliminary departure in the order they should have flown. This means that we will fly the passengers to their destination whenever possible again in the same order of priority as they should have flown originally. You will automatically be sent an itinerary for this preliminary departure, within the period 7. -16. July. This itinerary is NOT the final departure time. When we can fly from Nuuk again, you will get a new itinerary with the correct departure from Nuuk as soon as possible.

If you have purchased your ticket directly from Air Greenland, and your new preliminary itinerary is inconvenient for you, you can contact us via this form and request another itinerary or refund.

Restrictive tickets can be rebooked once free of charge and to the same route as the original trip was planned. Our Customer Service Department is currently very busy, therefore it will ONLY be inquiries submitted via the Contact Form that will be processed.

If you have bought your ticket from someone other than Air Greenland, for example a travel agency, you must contact those with whom you bought the ticket.

We only have the information that has been reported by the authorities. We therefore ask you to keep an eye on the authorities' announcements on an ongoing basis. We will also regularly update this page on travel conditions in line with the authorities' announcements.

 

Everyone, with an itinerary to Nuuk in the period up to 22 June that have lost the purpose of their trip due to the Covid-19 situation in Nuuk, can contact Air Greenland via this form and request another travel plan or refund.

Restrictive tickets can be rebooked once free of charge and to the same route as the original trip was planned. Our Customer Service Department is very busy, therefore it will ONLY be inquiries submitted via the Contact Form that will be processed.

If you have bought your ticket from someone other than Air Greenland, for example a travel agency, you must contact those with whom you bought the ticket.

We only have the information that has been reported by the authorities. We therefore ask you to keep an eye on the authorities' announcements on an ongoing basis. We will also regularly update this page on travel conditions in line with the authorities' announcements.

 

If you have a canceled ticket as a result of the timetable change, you will automatically receive an alternative itinerary. If your ticket was purchased from a travel agent, please contact your travel agent.

If your new itinerary is inconvenient for you, you can contact us via this form and request another itinerary or refund.

Read more about our ticket types here.

 

You must still have a negative Covid-19 PCR-test and a receipt on the completed SUMUT form before you can travel to Greenland. Read more about entering Greenland at corona.nun.gl or see the graphic at the end of this page.

If you have passed a negative Covid-19 PCR-test before departure and filled in the SUMUT form, you can travel to the following cities, after which you must go to quarantine:

- Aasiaat
- Ilulissat
- Kangerlussuaq
- Maniitsoq
- Nuuk
- Narsaq
- Narsarsuaq
- Paamiut
- Qasigiannguit
- Qaqortoq
- Qeqertarsuaq
- Sisimiut

Read more about rules for re-testing for further travel to settlements in Greenland which are not on the list above at www.corona.nun.gl.

Purchase of ticket
Travelers to destinations where re-testing is required must stay in a city with a health center before continuing travel. Therefore, it is now no longer possible to buy a continuous ticket on airgreenland.gl between Copenhagen and the destinations in Greenland where re-testing is required.

If you want to buy a ticket from Copenhagen to a destination in Greenland where re-testing is required, you must buy two separate tickets. Remember that you must be able to present a new negative Covid-19 test before your further journey.

Travelers from countries outside 'Rigsfællesskabet' must book an appointment for a test in one of the Nordic countries (Denmark, Norway, Sweden, Finland, the Faroe Islands and Iceland) and obtain a negative test result from a PCR test that is at most 3 days old. The test result must be written in Greenlandic, Danish or English.

Read more at corona.nun.gl

 

From 30 September 2020, all travelers are required to wear their own mask or visor which covers both nose and mouth throughout the journey. Children under 12 are exempt

The mouthpiece can be removed when eating. It is recommended to put on a new unused mouthpiece after the meal.

 

Travelers from Copenhagen to Kangerlussuaq will check-in at Air Greenland's check-in desk. It will temporarily not be possible to check-in online or at the airport self-service kiosks.

When checking in at Copenhagen Airport, be aware of the authorities' requirements when traveling to Greenland. Read more at the National Medical Board's website corona.nun.gl

Read more about Copenhagen Airport's guidelines for passengers at www.cph.dk

In order for us to get you through check-in in Copenhagen as soon as possible, please have the following documents ready at check-in:

  • Legitimation
  • Receipt for filled out SUMUT form
  • Receipt for a negative Covid-19 PCR-test that is max. 72 hours old

 

You can buy tickets to Denmark as usual at airgreenland.com.

We want to ask our customers to be aware that the situation with Covid-19 may change from day to day. If the authorities extend the ban on flights across the Atlantic and thus affect the customer's travel date, the customer will be refunded all his money.

You can follow this website, which will always be updated as the authorities announce it, or follow the announcements on the website of the National Medical Board website corona.nun.gl.

 

Hygiene and comfort

First and foremost, always follow the instructions of the Police in Greenland and the Greenlandic National Board of Health and keep yourself informed. You can do that from the National Board of Health’s recommendations and information about Covid-19.

Due to the Covid-19 virus, Air Greenland is taking a variety of measures. We are following every development closely, and the safety and well-being of our passengers is our main concern. We are in close contact with the National Board of Health and follow their instructions at all times. We have reviewed our processes and contingency plans and provided additional equipment as a precaution, such as gloves for personnel and masks, as well as additional disinfectants for our aircraft.

In addition, we have extended cleaning after each flight and at our check-in counter we have set up extra handshakes. We remind all our guests to keep a good distance when traveling at the airport and follow the authorities' recommendations.

We recommend all passengers to maintain good hand hygiene and preferably travel with hand sanitizer. You can carry up to 100 ml of hand sanitizer in your hand luggage. 

If you feel unwell or ill while travelling, please contact our cabin crew or station staff if it is in transit - they are trained to take care of you.

Entertainment onborad:

To minimize the risk of infection spread. All newspapers onboard Air Greenlands flights have been removed. For digital newspapers, become a member of Air Greenlands Club Timmisa for free her

Serving food onboard:

A box of rye bread snacks, cake, butter, bun, cutlery set and cold side dish as well as half a liter of water is served in economy class, on board the Atlantic flight.

At Premium class, cold dish with salmon, cheese, warm buns and a little for the sweet tooth as well as a selection of sodas and water is served.

 

You must contact the cabin crew or station staff who will inform you what to do.

You can read what the symptoms of Corona infection are on the website of the Medical Examiner's Office. For health issues, please contact Naalakkersuisut's corona-hotline at +299 801100.

 

We ask our passengers to be aware of seat allocation on all our domestic routes with Dash-8.

The passenger's seat number will appear on the boarding pass. If you are unsure which seat you have been assigned, feel free to ask the cabin crew.

The seat allocation ensures that families and other groups can sit together on our domestic routes. At the same time, it will streamline the work rhythm of Air Greenland's staff and thus reduce the waiting time for our passengers.

The initiative has been in process since the turn of the year, but has been established per year. March 12, 2020, following the recommendation of the Greenlandic Authorities.

 

In general, Air Greenland follows the recommendations and restrictions issued by the Greenland authorities. The Greenland authorities are: The Police in Greenland and the National Medical Bureau.

For the Atlantic airplane, the Danish authorities' orders and restrictions apply, therefore, for example, the mask command applies on board the Atlantic airplane.