Covid-19

Updated 26.05.20

We are taking a lot of calls now but more and more are coming in. To maybe avoid the call queues on the phone, many of the answers can be found below.
If you have specific wishes for your trip, please fill out this form and submit to websupport@airgreenland.gl

The change fee for new Standard and Premium tickets will not be charged until 30 August 2020.

If you have a canceled ticket as a result of the timetable change, you will get an alternative travel date automatically. If Air Greenland changes your itinerary and the new itinerary is inconvenient for you, please contact us through this form and request another itinerary or a refund. Read more about our general conditions in the regulations.

FAQ

From 1st -15th. In June, a ban on entry to Greenland continues and all travelers must be approved through the authorities. Learn more about how to apply for entry permit at nun.gl. This page is in danish.

If you already purchased a trip between the 1st - 15th June you still have to contact the authorities to travel to Greenland. You can choose to have the trip rebooked for another date for free, or you can have it refunded. Contact us via this form and specify what you want. If you have already contacted us about a trip during this period, then you do not need to contact us again as we will process all incoming inquiries as soon as possible.

The authorities have lifted the departure ban from Greenland and tickets to Denmark are available at airgreenland.com. The entry ban to Greenland will continue to apply until June 15th. If you want to travel to Greenland you must apply to the authorities.

Read more about travel applications at www.nun.gl. This page is in danish and greenlandic only.

Air Greenland has decided that from May 22nd, it will be possible to change or refund restrictive Atlantic tickets until August 31, 2020. This means that restrictive Atlantic tickets can be refunded or changed to another date on the same route until 30. November 2020. Restrictive tickets can be changed to Standard or Premium tickets. No change fee will be charged until 30th of August. If you would like to have your Atlantic ticket changed or refunded, please fill out this form and send it to websupport@airgreenland.gl.

You can change the travel date of your Atlantic ticket once. It is not possible to change an Atlantic ticket to a domestic ticket, however you can get your ticket refunded and then buy a new ticket at airgreenland.com.

Note

It can take up to 6 weeks for the money to be refunded.

If your ticket is purchased from a travel agent, contact your travel agent.

The authorities have lifted the ban on domestic travel in Greenland, as well as the departure ban from Greenland. This means that it is possible to buy tickets at airgreenland.com on an adapted timetable. The adapted plan can be seen in Air Greenland's booking system at airgreenland.com.

On May 4, the authorities have lifted the ban on leaving Greenland and therefore it is possible to buy tickets to Denmark at airgreenland.com. Please note that the entry ban remains in effect until 15th June. If you wish to travel to Greenland, you must continue to contact the authorities.

Read more about travel applications at nun.gl. This page is in danish and greenlandic only

On June 15, there will be passenger flights from Denmark to Greenland. As the opening will be gradual, there will be limited seats available.

All flights purchased directly from Air Greenland, between Denmark and Greenland between May 1 and May 31, will be refunded automatically.

It can take up to 6 weeks for the money to be refunded.

If your ticket is purchased from a travel agent, contact your travel agent.

If your ticket is purchased from Customer Service in Air Greenland, the ticket will be automatically refunded. Do not contact customer service.

If your ticket is purchased through our website, it will be automatically refunded and you will not have to do anything.

Yes. You can buy tickets at airgreenland.com.

You can buy tickets to Denmark as usual at airgreenland.com, but please note that until 15 June there is still an entry ban to Greenland. If you want to travel to Greenland, you must contact the authorities.

Read more about the adapted traffic program above.

We want to ask our customers to be aware that the situation with Covid-19 may change from day to day. If the authorities extend the ban on flights across the Atlantic and thus affect the customer's travel date, the customer will be refunded all his money.

You can follow this website, which will always be updated as the authorities announce it, or follow the announcements on the website of the National Medical Board website www.nun.gl.

When there is more than 1 person per person. booking, the refund is first passed on to the first person's ticket. Then the remaining refund will be applied to all other persons in the same booking in a few days.

If your outbound and return journey is on the same ticket, the entire ticket will be automatically refunded.

If your return ticket is on a different ticket than your departure ticket please fill out this form and send to websupport@airgreenland.gl.

First and foremost, always follow the instructions of the Police in Greenland and the Greenlandic National Board of Health and keep yourself informed. You can do that from the National Board of Health’s recommendations and information about Covid-19.

Due to the Covid-19 virus, Air Greenland is taking a variety of measures. We are following every development closely, and the safety and well-being of our passengers is our main concern. We are in close contact with the National Board of Health and follow their instructions at all times. We have reviewed our processes and contingency plans and provided additional equipment as a precaution, such as gloves for personnel and masks, as well as additional disinfectants for our aircraft.

In addition, we have extended cleaning after each flight and at our check-in counter we have set up extra handshakes. We remind all our guests to keep a good distance when traveling at the airport and follow the authorities' recommendations.

All service, newspapers included, onboard Air Greenlands flights have been removed to minimize the risk of infection spread. 

We recommend all passengers to maintain good hand hygiene and preferably travel with hand sanitizer - if you are travelling from Copenhagen to Kangerlussuaq you can carry up to 2 liters of hand sanitizer in your hand luggage. If you are travelling from Kangerlussuaq to Copenhagen you can carry 10 ml. hand sanitizer.
If you feel unwell or ill while travelling, please contact our cabin crew or station staff if it is in transit - they are trained to take care of you.
We encourage all travelers to check in online at our site https://www.airgreenland.dk/check-in

You must contact the cabin crew or station staff who will inform you what to do.
You can read what the symptoms of Corona infection are on the website of the Medical Examiner's Office. For health issues, please contact Naalakkersuisut's hotline +299 801100.

We ask our passengers to be aware of seat allocation on all our domestic routes with Dash-8.
The passenger's seat number will appear on the boarding pass. If you are unsure which seat you have been assigned, feel free to ask the cabin crew.
The seat allocation ensures that families and other groups can sit together on our domestic routes. At the same time, it will streamline the work rhythm of Air Greenland's staff and thus reduce the waiting time for our passengers. The initiative has been in process since the turn of the year, but has been established per year. March 12, 2020, following the recommendation of the Greenlandic Authorities.

Air Greenland must follow the recommendations and restrictions issued by the Greenland authorities, the Police in Greenland and the National Medical Examiner's Office.