Travel safe

Updated 12. August 2020

 

Stay informed at www.nun.gl

We would like to encourage all travelers to Greenland to stay informed on the website of the Medical Examiner's Office.

We also encourage all travelers to check all applicable rules and regulations regarding travel in individual countries before departure.

If you have a canceled ticket as a result of the timetable change, you will get an alternative travel date automatically. If Air Greenland changes your itinerary and the new itinerary is inconvenient for you, please contact us through this form and request another itinerary or a refund. Read more about our general conditions in the regulations

FAQ 

From 21 July 2020, the restrictions on the number of arrivals to Greenland have been lifted.

You must still have a negative Covid-19 test and a receipt on the completed SUMUT form before you can travel to Greenland. Read more about entering Greenland at www.nun.gl or see graphics at the top of this page.

If you have passed a negative Covid-19 test before departure and filled in the SUMUT form, you can travel to the following cities without further restrictions:

- Aasiaat
- Ilulissat
- Kangerlussuaq
- Maniitsoq
- Nuuk
- Narsaq
- Narsarsuaq
- Paamiut
- Qasigiannguit
- Qaqortoq
- Qeqertarsuaq
- Sisimiut

Read more about rules for re-testing for further travel to settlements in Greenland which are not on the list above at www.nun.gl.

Purchase of ticket
Travelers to destinations where re-testing is required must stay in a city with a health center before continuing travel. Therefore, it is now no longer possible to buy a continuous ticket on airgreenland.gl between Copenhagen and the destinations where re-testing is required.

If you want to buy a ticket from Copenhagen to a destination where re-testing is required, you must buy two separate tickets. Remember that you must be able to present a new negative Covid-19 test before your further journey.

Read more at www.nun.gl

From Denmark to Greenland through Iceland (transit):
If you are going to travel to Greenland from Denmark through Iceland, there is no requirement for Covid-19 testing upon arrival at Keflavik from Denmark. When you are in transit in Iceland, it is a Greenlandic requirement that you must have a Covid-19 test before departure to Greenland. The test must be presented before boarding Air Greenland's flight between Keflavik and Nuuk. Please note that the negative Covid-19 test must not be more than 5 days old when flying to Greenland from Iceland. Note that from July 1, 2020, it will only be possible to take a Covid-19 test in Iceland for a fee.

Important: Before traveling to Iceland from Denmark, please fill out this form.

If you have an overnight stay in Iceland in connection with transit before further travel, the Icelandic authorities recommend that you stay in isolation at your hotel or in private accommodation until you have to fly to Greenland.
Keep up to date with the Icelandic authorities' ongoing orders and recommendations on their website.

Travelers on the Atlantic route between Kangerlussuaq and Copenhagen return trip are required to wear their own mask covering both nose and mouth. This is required from June 15 and children under the age of 6 are exempt.

In Copenhagen: The mask must be worn when you show up at the airport and until you reach your final destination. Read more about Copenhagen Airport's rules and requirements here.

In Kangerlussuaq: The mask must be worn when boarding the plane and until you leave Copenhagen Airport.

The mask can be removed when eating. It is recommended that you put on a new unused mask after eating.

In Greenland you can buy masks in the grocery stores Pilersuisoq, Pisiffik and Brugsen as well as a number of other shops in Greenland.

The mask orders does not apply to travelers only travelling on Air Greenland's domestic routes, but we recommend all our passengers to purchase a mask before departure.

From 15 June, travelers from Copenhagen to Kangerlussuaq will check-in at Air Greenland's check-in desk. It will temporarily not be possible to check-in online or at the airport self-service kiosks.

When checking in at Copenhagen Airport, be aware of the authorities' requirements when traveling to Greenland. Read more at the National Medical Board's website www.nun.gl

Read more about Copenhagen Airport's guidelines for passengers at www.cph.dk

In order for us to get you through check-in in Copenhagen as soon as possible, please have the following documents ready at check-in:

  • Legitimation
  • Receipt for filled out SUMUT form
  • Receipt for a negative Covid-19 test

Due to Covid-19 Air Greenland has chosen the suspend the route between Narsarsuaq and Copenhagen throughout 2020.

The affected passengers will automatically be sent a new itinerary with travel via Kangerlussuaq. If the new itinerary is inconvenient for the customer, they can contact our customer service by filling out this form on our website and requesting an alternate travel date or refund.

It can take up to 6 weeks for the money to be refunded. If your ticket is purchased from a travel agent, contact your travel agent.

We ask our customers to have patience as our customer service is currently working hard to make the new opportunities available.

You can buy tickets to Denmark as usual at airgreenland.com.

Read more about the adapted traffic program above.

We want to ask our customers to be aware that the situation with Covid-19 may change from day to day. If the authorities extend the ban on flights across the Atlantic and thus affect the customer's travel date, the customer will be refunded all his money.

You can follow this website, which will always be updated as the authorities announce it, or follow the announcements on the website of the National Medical Board website www.nun.gl.

Hygiene and comfort

First and foremost, always follow the instructions of the Police in Greenland and the Greenlandic National Board of Health and keep yourself informed. You can do that from the National Board of Health’s recommendations and information about Covid-19.

Due to the Covid-19 virus, Air Greenland is taking a variety of measures. We are following every development closely, and the safety and well-being of our passengers is our main concern. We are in close contact with the National Board of Health and follow their instructions at all times. We have reviewed our processes and contingency plans and provided additional equipment as a precaution, such as gloves for personnel and masks, as well as additional disinfectants for our aircraft.

In addition, we have extended cleaning after each flight and at our check-in counter we have set up extra handshakes. We remind all our guests to keep a good distance when traveling at the airport and follow the authorities' recommendations.

We recommend all passengers to maintain good hand hygiene and preferably travel with hand sanitizer - if you are travelling from Copenhagen to Kangerlussuaq you can carry up to 2 liters of hand sanitizer in your hand luggage. If you are travelling from Kangerlussuaq to Copenhagen you can carry 10 ml. hand sanitizer.
If you feel unwell or ill while travelling, please contact our cabin crew or station staff if it is in transit - they are trained to take care of you.

Entertainment onborad:

To minimize the risk of infection spread. All newspapers onboard Air Greenlands flights have been removed. For digital newspapers, become a member of Air Greenlands Club Timmisa for free her

Serving food:

From June 15, sandwiches will be served aboard the Atlantic airplane.

You must contact the cabin crew or station staff who will inform you what to do.
You can read what the symptoms of Corona infection are on the website of the Medical Examiner's Office. For health issues, please contact Naalakkersuisut's hotline +299 801100.

We ask our passengers to be aware of seat allocation on all our domestic routes with Dash-8.
The passenger's seat number will appear on the boarding pass. If you are unsure which seat you have been assigned, feel free to ask the cabin crew.
The seat allocation ensures that families and other groups can sit together on our domestic routes. At the same time, it will streamline the work rhythm of Air Greenland's staff and thus reduce the waiting time for our passengers. The initiative has been in process since the turn of the year, but has been established per year. March 12, 2020, following the recommendation of the Greenlandic Authorities.

In general, Air Greenland follows the recommendations and restrictions issued by the Greenland authorities. The Greenland authorities are: The Police in Greenland and the National Medical Bureau.

For the Atlantic airplane, the Danish authorities' orders and restrictions apply, therefore, for example, the mask command applies on board the Atlantic airplane.