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Covid-19

Updated 3. december 2020

Special rules regarding travel

Below you can read which rules and recommendations you should follow when traveling to/from/in Greenland. Be aware that these can change from day to day.

We ask everyone to stay informed on the Greenland Medical Office's website www.nun.gl

Following the Government's announcement on 2 December, Air Greenland is now changing its timetable for weeks 51 and 52 to meet the Government's requirement to minimize and phase out Christmas traffic earlier.

All flights between Kangerlussuaq (Søndre Strømfjord) and Copenhagen on Monday 21 and Tuesday 22 December will be canceled and the flight schedule for domestic traffic will be adjusted.

In addition, the northbound flight from Copenhagen to Kangerlussuaq will be canceled on Sunday 20 December. There will still be a southbound flight from Kangerlussuaq to Copenhagen on 20 December.

A flight between Denmark and Greenland will be launched on 19 December.

Read more about your new itinerary further down this page.

All customers with a canceled trip between Kangerlussuaq (Søndre Strømfjord) and Copenhagen on 20, 21 or 22 December will be rebooked for alternative departure and automatically receive a new travel plan. If the new itinerary is inconvenient, customers can contact Air Greenland via the form at the top of this page and request another itinerary or refund.

We encourage everyone who is awaiting a new itinerary to check their SPAM filter. We are currently experiencing technical challenges with our SMS and email system, so if the itinerary does not arrive automatically within the next 24 hours, the customer is asked to contact Air Greenland via the form on our website.

NOTE: If you have purchased your trip through a travel agent, please contact them in connection with the change.

Travelers on the route between Copenhagen and Kangerlussuaq can continue until and including 31 January 2020 free of charge travel dates for a comparable departure on the same route. See the attached Press Release from November 13 for more information on this option.

It will also be possible for all passengers with an departure date between 2 December 2020 and 17 January 2021 on the route between Denmark and Greenland to have their journey refunded.

If you want to change the ticket or refund, please fill out the form at the top of this page.

If you have purchased your trip through a travel agent, please contact this in connection with the refund.

From November 13th 2020, you can change your Atlantic ticket free of charge. The deadline to change the ticket is January 31, 2021. Tickets are not refundable.

If you want to change your Atlantic ticket, you can do so on 'My ticket' on the front page of Air Greenland or by filling out the form, which you will find at the top of this page.

Takuss tickets

The Takuss ticket can be changed to the same type of ticket and the new travel date can be no later than November 30, 2021. You can not change your ticket to the following dates:

  • December 12, 2020 - January 6, 2021
  • March 22, 2021 - April 11, 2021
  • June 21, 2021 - August 15, 2021

Standard and Premium tickets

Standard and Premium tickets can be changed to the same type of ticket and the new travel date can be no later than November 30th 2021.

From 21 July 2020, the restrictions on the number of arrivals to Greenland have been lifted.

You must still have a negative Covid-19 test and a receipt on the completed SUMUT form before you can travel to Greenland. Read more about entering Greenland at www.nun.gl or see graphics at the top of this page.

If you have passed a negative Covid-19 test before departure and filled in the SUMUT form, you can travel to the following cities, after which you must go to quarantine:

- Aasiaat
- Ilulissat
- Kangerlussuaq
- Maniitsoq
- Nuuk
- Narsaq
- Narsarsuaq
- Paamiut
- Qasigiannguit
- Qaqortoq
- Qeqertarsuaq
- Sisimiut

Read more about rules for re-testing for further travel to settlements in Greenland which are not on the list above at www.nun.gl.

Purchase of ticket
Travelers to destinations where re-testing is required must stay in a city with a health center before continuing travel. Therefore, it is now no longer possible to buy a continuous ticket on airgreenland.gl between Copenhagen and the destinations where re-testing is required.

If you want to buy a ticket from Copenhagen to a destination where re-testing is required, you must buy two separate tickets. Remember that you must be able to present a new negative Covid-19 test before your further journey.

Read more at www.nun.gl

 

From 30 September 2020, all travelers are required to wear their own mask or visor which covers both nose and mouth throughout the journey. Children under 12 are exempt

The mouthpiece can be removed when eating. It is recommended to put on a new unused mouthpiece after the meal.

Travelers from Copenhagen to Kangerlussuaq will check-in at Air Greenland's check-in desk. It will temporarily not be possible to check-in online or at the airport self-service kiosks.

When checking in at Copenhagen Airport, be aware of the authorities' requirements when traveling to Greenland. Read more at the National Medical Board's website www.nun.gl

Read more about Copenhagen Airport's guidelines for passengers at www.cph.dk

In order for us to get you through check-in in Copenhagen as soon as possible, please have the following documents ready at check-in:

  • Legitimation
  • Receipt for filled out SUMUT form
  • Receipt for a negative Covid-19 test that is max 5 days old

You can buy tickets to Denmark as usual at airgreenland.com.

We want to ask our customers to be aware that the situation with Covid-19 may change from day to day. If the authorities extend the ban on flights across the Atlantic and thus affect the customer's travel date, the customer will be refunded all his money.

You can follow this website, which will always be updated as the authorities announce it, or follow the announcements on the website of the National Medical Board website www.nun.gl.

Hygiene and comfort

First and foremost, always follow the instructions of the Police in Greenland and the Greenlandic National Board of Health and keep yourself informed. You can do that from the National Board of Health’s recommendations and information about Covid-19.

Due to the Covid-19 virus, Air Greenland is taking a variety of measures. We are following every development closely, and the safety and well-being of our passengers is our main concern. We are in close contact with the National Board of Health and follow their instructions at all times. We have reviewed our processes and contingency plans and provided additional equipment as a precaution, such as gloves for personnel and masks, as well as additional disinfectants for our aircraft.

In addition, we have extended cleaning after each flight and at our check-in counter we have set up extra handshakes. We remind all our guests to keep a good distance when traveling at the airport and follow the authorities' recommendations.

We recommend all passengers to maintain good hand hygiene and preferably travel with hand sanitizer. You can carry up to 100 ml of hand sanitizer in your hand luggage. 

If you feel unwell or ill while travelling, please contact our cabin crew or station staff if it is in transit - they are trained to take care of you.

Entertainment onborad:

To minimize the risk of infection spread. All newspapers onboard Air Greenlands flights have been removed. For digital newspapers, become a member of Air Greenlands Club Timmisa for free her

Serving food onboard:

A box of rye bread snacks, cake, butter, bun, cutlery set and cold side dish as well as half a liter of water is served in economy class, on board the Atlantic flight.

At Premium class, cold dish with salmon, cheese, warm buns and a little for the sweet tooth as well as a selection of sodas and water is served.

You must contact the cabin crew or station staff who will inform you what to do.
You can read what the symptoms of Corona infection are on the website of the Medical Examiner's Office. For health issues, please contact Naalakkersuisut's hotline +299 801100.

We ask our passengers to be aware of seat allocation on all our domestic routes with Dash-8.
The passenger's seat number will appear on the boarding pass. If you are unsure which seat you have been assigned, feel free to ask the cabin crew.
The seat allocation ensures that families and other groups can sit together on our domestic routes. At the same time, it will streamline the work rhythm of Air Greenland's staff and thus reduce the waiting time for our passengers. The initiative has been in process since the turn of the year, but has been established per year. March 12, 2020, following the recommendation of the Greenlandic Authorities.

In general, Air Greenland follows the recommendations and restrictions issued by the Greenland authorities. The Greenland authorities are: The Police in Greenland and the National Medical Bureau.

For the Atlantic airplane, the Danish authorities' orders and restrictions apply, therefore, for example, the mask command applies on board the Atlantic airplane.