Travel safe

Updated 25.06.20

 

We are taking a lot of calls now but more and more are coming in. To maybe avoid the call queues on the phone, many of the answers can be found below.
If you have specific wishes for your trip, please fill out this form and submit to websupport@airgreenland.gl 

The change fee for new Standard and Premium tickets will not be charged until 30 August 2020.

We would like to encourage all travelers to Greenland to stay informed on the website of the Medical Examiner's Office.

We also encourage all travelers to check all applicable rules and regulations regarding travel in individual countries before departure.

If you have a canceled ticket as a result of the timetable change, you will get an alternative travel date automatically. If Air Greenland changes your itinerary and the new itinerary is inconvenient for you, please contact us through this form and request another itinerary or a refund. Read more about our general conditions in the regulations

FAQ 

Greenland and Iceland are free to travel as long as a few requirements are met - however, be aware of the authorities' ongoing recommendations and guidance.

Between Greenland and Iceland:

If you are travelling between Nuuk and Keflavik and only stay in Greenland or Iceland, without traveling further, there is no requirement for quarantine or Covid-19 tests before departure, if you have stayed in Greenland or Iceland for at least 14 days before departure.

If you meet this, you can freely travel directly between Greenland and Iceland and you can stay in both places without restrictions, for example if you only have to go on vacation or visit for a short period.

Stay informed about the Icelandic authorities' orders and recommendations on their website.

From Denmark to Greenland through Iceland (transit):
If you are going to travel to Greenland from Denmark through Iceland, there is no requirement for Covid-19 testing upon arrival at Keflavik from Denmark. When you are in transit in Iceland, it is a Greenlandic requirement that you must have a Covid-19 test before departure to Greenland. The test must be presented before boarding Air Greenland's flight between Keflavik and Nuuk. Please note that the negative Covid-19 test must not be more than 5 days old when flying to Greenland from Iceland. Note that from July 1, 2020, it will only be possible to take a Covid-19 test in Iceland for a fee.

Important: Before traveling to Iceland from Denmark, please fill out this form.

If you have an overnight stay in Iceland in connection with transit before further travel, the Icelandic authorities recommend that you stay in isolation at your hotel or in private accommodation until you have to fly to Greenland.
Keep up to date with the Icelandic authorities' ongoing orders and recommendations on their website.

Due to Danish government requirements, travelers on the Atlantic route between Kangerlussuaq and Copenhagen return trip are required to wear their own mask covering both nose and mouth. This is required from June 15 and children under the age of 6 are exempt.

In Copenhagen: The mask must be worn when you show up at the airport and until you leave Norsaq in Kangerlussuaq. Read more about Copenhagen Airport's rules and requirements here.

In Kangerlussuaq: The mask must be worn when boarding the plane and until you leave Copenhagen Airport.

The mask can be removed when eating. It is recommended that you put on a new unused mask after eating.

In Greenland you can buy masks in the grocery stores Pilersuisoq, Pisiffik and Brugsen as well as a number of other shops in Greenland.

The mask orders does not apply to travelers on Air Greenland's domestic routes, but we recommend all our passengers to purchase a mask before departure.

From 15 June, travelers from Copenhagen to Kangerlussuaq will check-in at Air Greenland's check-in desk. It will temporarily not be possible to check-in online or at the airport self-service kiosks.

When checking in at Copenhagen Airport, be aware of the authorities' requirements when traveling to Greenland. Read more at the National Medical Board's website www.nun.gl

Read more about Copenhagen Airport's guidelines for passengers at www.cph.dk

Due to the travel restrictions on a maximum of 600 airline passengers per flight, Air Greenland has now chosen the suspend the route between Narsarsuaq and Copenhagen throughout 2020.

The affected passengers will automatically be sent a new itinerary with travel via Kangerlussuaq. If the new itinerary is inconvenient for the customer, they can contact our customer service by filling out this form on our website and requesting an alternate travel date or refund.

It can take up to 6 weeks for the money to be refunded. If your ticket is purchased from a travel agent, contact your travel agent.

We ask our customers to have patience as our customer service is currently working hard to make the new opportunities available.

Read more about travelling to Greenland at www.nun.gl

Read more about masks and check in requirements above.

The authorities have lifted the departure ban from Greenland and tickets to Denmark are available at airgreenland.com.

Read more about travel at www.nun.gl. This page is in danish and greenlandic only.

Read more about mask requirements above.

Air Greenland has decided that from May 22nd, it will be possible to change or refund restrictive Atlantic tickets until August 31, 2020. This means that restrictive Atlantic tickets can be refunded or changed to another date on the same route until 30. November 2020. Restrictive tickets can be changed to Standard or Premium tickets. No change fee will be charged until 30th of August. If you would like to have your Atlantic ticket changed or refunded, please fill out this form and send it to websupport@airgreenland.gl.

You can change the travel date of your Atlantic ticket once. It is not possible to change an Atlantic ticket to a domestic ticket, however you can get your ticket refunded and then buy a new ticket at airgreenland.com.

Note

It can take up to 6 weeks for the money to be refunded.And the creditcard fee is not included. 

If your ticket is purchased from a travel agent, contact your travel agent.

The authorities have lifted the ban on domestic travel in Greenland, as well as the departure ban from Greenland. This means that it is possible to buy tickets at airgreenland.com on an adapted timetable. The adapted plan can be seen in Air Greenland's booking system at airgreenland.com.

On May 4, the authorities have lifted the ban on leaving Greenland and therefore it is possible to buy tickets to Denmark at airgreenland.com. Please note that it is temporarily not possible to buy a trip from Copenhagen to Kangerlussuaq in July and August. This is because we are in the process of adapting our sales system to the travel restrictions that apply.

Read more about travelling to Greenland at www.nun.gl.

On June 15, there will be passenger flights from Denmark to Greenland. As the opening will be gradual, there will be limited seats available.

You can buy tickets to Denmark as usual at airgreenland.com.

Read more about the adapted traffic program above.

We want to ask our customers to be aware that the situation with Covid-19 may change from day to day. If the authorities extend the ban on flights across the Atlantic and thus affect the customer's travel date, the customer will be refunded all his money.

You can follow this website, which will always be updated as the authorities announce it, or follow the announcements on the website of the National Medical Board website www.nun.gl.

When there is more than 1 person per person. booking, the refund is first passed on to the first person's ticket. Then the remaining refund will be applied to all other persons in the same booking in a few days.

If your outbound and return journey is on the same ticket, the entire ticket will be automatically refunded.

If your return ticket is on a different ticket than your departure ticket please fill out this form and send to websupport@airgreenland.gl.

Hygiene and comfort

First and foremost, always follow the instructions of the Police in Greenland and the Greenlandic National Board of Health and keep yourself informed. You can do that from the National Board of Health’s recommendations and information about Covid-19.

Due to the Covid-19 virus, Air Greenland is taking a variety of measures. We are following every development closely, and the safety and well-being of our passengers is our main concern. We are in close contact with the National Board of Health and follow their instructions at all times. We have reviewed our processes and contingency plans and provided additional equipment as a precaution, such as gloves for personnel and masks, as well as additional disinfectants for our aircraft.

In addition, we have extended cleaning after each flight and at our check-in counter we have set up extra handshakes. We remind all our guests to keep a good distance when traveling at the airport and follow the authorities' recommendations.

We recommend all passengers to maintain good hand hygiene and preferably travel with hand sanitizer - if you are travelling from Copenhagen to Kangerlussuaq you can carry up to 2 liters of hand sanitizer in your hand luggage. If you are travelling from Kangerlussuaq to Copenhagen you can carry 10 ml. hand sanitizer.
If you feel unwell or ill while travelling, please contact our cabin crew or station staff if it is in transit - they are trained to take care of you.

Entertainment onborad:

To minimize the risk of infection spread. All newspapers onboard Air Greenlands flights have been removed. For digital newspapers, become a member of Air Greenlands Club Timmisa for free her

Serving food:

From June 15, sandwiches will be served aboard the Atlantic airplane.

You must contact the cabin crew or station staff who will inform you what to do.
You can read what the symptoms of Corona infection are on the website of the Medical Examiner's Office. For health issues, please contact Naalakkersuisut's hotline +299 801100.

We ask our passengers to be aware of seat allocation on all our domestic routes with Dash-8.
The passenger's seat number will appear on the boarding pass. If you are unsure which seat you have been assigned, feel free to ask the cabin crew.
The seat allocation ensures that families and other groups can sit together on our domestic routes. At the same time, it will streamline the work rhythm of Air Greenland's staff and thus reduce the waiting time for our passengers. The initiative has been in process since the turn of the year, but has been established per year. March 12, 2020, following the recommendation of the Greenlandic Authorities.

In general, Air Greenland follows the recommendations and restrictions issued by the Greenland authorities. The Greenland authorities are: The Police in Greenland and the National Medical Bureau.

For the Atlantic airplane, the Danish authorities' orders and restrictions apply, therefore, for example, the mask command applies on board the Atlantic airplane.