We recommend that you buy both a travel insurance and a cancellation insurance before you travel – both when you travel in Greenland, in Europe and the rest of the world. You will feel comfortable knowing that you will receive help if you, e.g. fall ill, get injured or lose your baggage.

Travel insurance

A travel insurance is a good investment, both when travelling to Greenland and throughout the rest of the world. Enjoy the peace of mind of knowing that you can receive help, both financial and in other ways, if you or a member of your family suffer an injury or lose their baggage while travelling. If you buy a continuous trip with Air Greenland, we will take care of you on the entire trip. If you are traveling with two different companies, we recommend that you purchase a late-arrival insurance.

We recommend that you check with your local insurance agency in order to get guidance and choose the right insurance for you.

Cancellation insurance

If you buy a cancellation insurance, your expences for the flight tickets will be covered and refunded, if you or a member of your family fall ill, or if there has been a death in the family, prior to the departure. The cancellation insurance doesn't cover during the vacation.

If you wish to cancel a trip that is covered by cancellation insurance, you should contact:

Air Greenland
PO Box 1012
DK-3900 Nuuk
Re.: Illness cancellation insurance
Telephone: +299 34 34 34

Please state your booking number and enclose the Medical Certificate.
Alternatively you can send the doctor’s own certificate or a death certificate.

Terms and conditions

1.1 Definitions
Note that words that appear in italics are defined in section 2.6

1.2 Who is covered by the policy?
Persons specified on the travel documents. Each person is hereinafter referred to as the insured party.

1.3 Period of insurance
Once the insurance premium has been paid, it provides cover from the date of purchase until departure. The policy may contain an endorsement of a different expiry date.

1.4 When should insurance be purchased?
Insurance should be purchased when booking the trip, and no later than the time at which the deposit is paid to the travel agency/airline company. The insurance is non-refundable. 

1.5 Sum insured
The sums insured stated in the policy, travel documents listing the participants and/or terms and conditions define the limit of Europæiske’s liability to pay damages. Europæiske’s liability to pay damages as a result of a claim can never exceed DKK 1,000,000, irrespective of whether the claim concerns one or more policies.

1.6 Which claims are covered by the policy?
Insurance covers situations when the insured party cannot commence his or her trip or complete the purpose of the trip due to:

1. death or serious acute illness/injury on the part of the insured party and his or her travelling companion (a maximum of 3 insured parties can cancel with reference to one travelling companion) or family.

2. the insured party does not pass or, due to acute illness, is absent from an examination on an enrolled fulltime course of study that is eligible for a student grant, and the insured party thus has to retake the examination. As a condition, the trip has to have been purchased prior to the date of the examination, and the re-examination has to be held during the period of travel or within two weeks following the insured party’s planned return.

1.7 Which expenses are covered by the policy?
The insurance policy covers that part of the insured party’s payment which, according to general terms and conditions, the travel agency/airline company can claim when the journey is cancelled during the period of insurance – up to the maximum insurance sum.

1.8 Exclusions/limitations Exclusions
The policy does not provide cover in the event that the illness or injury that is the cause of the cancellation was present when the insurance was taken out. Limitations: In the event that the person who is the reason for the cancellation is 75 years of age or more, the company’s liability for damages is limited to a maximum of DKK 20,000 per person, notwithstanding the fact that the sum insured is higher.

1.9 Cancellation of the trip
In any event of a claim, the insured party must inform the travel agency/airline company immediately and no later than the scheduled time of departure. In the event of cancellation later than the time of departure, no cover will be provided.

1.10 Claims procedures
If you wish to cancel your trip, please contact the travel agency/airline company as soon as possible. You must then complete and sign the claim below and send it to the travel agency/airline company with the original travel documents and documentation for the reason for cancellation, as described below:

  • In the event of illness, the doctor’s certificate below must be completed by the person responsible for cancellation and his or her doctor.
  • In the event of injury, confirmation from the hospital or the attending doctor is required.
  • In the event of death, a copy of the first page of the death certificate must be submitted.
  • In the event of burglary or fire, you must send a copy of the police report or receipt of notification of the police.
  • In the event of cancellation as a result of illness, the patient and his or her GP must complete the doctor’s certificate below as soon as possible.



2.1 Double insurance
The insurance policy does not cover claims for damages that are covered by another insurance policy.

2.2 Recourse
In the event of payouts pursuant to this insurance policy, Europæiske is subrogated to all of your rights in this regard.

2.3 Appeals board
Any questions concerning cancellation insurance can be addressed to: the Call Centre. If a satisfactory solution cannot be found with Air Greenland, you can contact:
The Insurance Complaints Board
Anker Heegaards Gade 2
DK-1572 Copenhagen V
Tel. +45 33 15 89 00 (between 10.00 and 13.00)

2.4 Venue and choice of law
Proceedings against Europæiske must be brought before the district court or the Eastern High Court in Copenhagen, Denmark. Disputes arising from this insurance policy must be decided pursuant to Danish law.

2.5 Stamp duty
Stamp duty is paid pursuant to section 70 of the Stamp Act.

2.6 Definitions
In relation to this insurance policy, the following words are defined as below:

Acute illness.
Acute illness eligible for cover is understood as a newly arisen condition, a substantiated suspicion of a newly arisen condition or an unexpected deterioration in an existing or chronic condition.

Family is understood as the insured party’s spouse, cohabitee, children, grandchildren, children-in-law, parents, parents-in-law, siblings, grandparents, sister-in-law or brother-in-law.

Travelling companion.
A travelling companion is understood as a person who either appears on the same travel documents/ticket as the insured party or who has planned to undertake the trip with the latter.