Claims
To secure a fast and smooth claim process we need the following documentation.
Claims
To secure a fast and smooth claim process we need the following documentation.
Collecting
Written subject to claims is always stated on the cargo letter, when collection the cargo.
In case of visible damage, Air Greenland need to make a damage report before the cargo leaves Air Greenland. The local agent can also send a "Claim Notice" to Air Greenland.
In case of putrefaction damage a local Air Greenland agent will make a visible inspection and fill out a damage report.
Send us a claim
If you send us a written claim, please attach the following:
- Copy of the cargo letter (AWB).
- Specification of the amount.
- Copy of invoice
- Damage report, possibly with photos.
- Possibly a packaging list
- Bank account info
Time limits
Accoring to airline legislation the following time limits apply:
Damage - 14 days from recieval
Delay - 21 days from recieval
"Lost cargo" - 120 days from recieval of cargo letter (AWB)
Air Greenlands liability limit is 19 SDR pr. kg.
Address
AIR GREENLAND AS
Box 1012
3900 Nuuk
Att: Fragtreklamationer/Cargo claims
In case of doubt please contact us at +299 343190 or gohfba@airgreenland.gl