Claims

Claims

To secure a fast and smooth claim process we need the following documentation.

Collecting

Written subject to claims is always stated on the cargo letter, when collection the cargo.

In case of visible damage, Air Greenland need to make a damage report before the cargo leaves Air Greenland. The local agent can also send a "Claim Notice" to Air Greenland.

In case of putrefaction damage a local Air Greenland agent will make a visible inspection and fill out a damage report.

Send us a claim

If you send us a written claim, please attach the following:

• Copy of the cargo letter (AWB).
• Specification of the amount.
• Copy of invoice 
• Damage report, possibly with photos.
• Possibly a packaging list
• Bank account info

Time limits 

Accoring to airline legislation the following time limits apply:

Damage - 14 days from recieval
Delay - 21 days from recieval
"Lost cargo" - 120 days from recieval of cargo letter (AWB)

Air Greenlands liability limit is 19 SDR pr. kg.

Address 

AIR GREENLAND AS 
Box 1012 
3900 Nuuk 
Att: Fragtreklamationer/Cargo claims

In case of doubt please contact us at +299 343190 or gohfba@airgreenland.gl