Log off
Friday January 23rd 2026
Updated at 14:20 PM
We are currently experiencing prolonged irregularities on flights to and from Kulusuk and Tasiilaq. The challenges have been ongoing since January 10. First, there were technical problems with our H155 helicopter, which was missing a spare part. It was not repaired until late in the day on January 20. Subsequently, the area has been hit by bad weather, which has led to necessary cancellations.
Unfortunately, earlier today we had to announce that we are once again forced to cancel flights – not only today, but also in the coming days. The Danish Meteorological Institute (DMI) has issued a storm warning with hurricane-force winds, and we have therefore had to change the traffic schedule for the area. Affected passengers will receive updated travel plans directly.
Other cancellations
Today, we have unfortunately also had to cancel the following village flights:
• The helicopter in Upernavik has been affected by technical problems and will not receive spare parts until Monday. We are therefore forced to cancel departures until Monday, January 26.
• The helicopter in the south is also experiencing technical problems. We expect the spare part to arrive today, after which the helicopter will be ready for operation again. However, a few passengers have been rebooked for tomorrow.
• In addition, the flight between Aasiaat and Kangaatsiaq has been canceled due to poor visibility on the route.
Do you have questions about your trip? You may find the answer here.
If your flight is delayed, you can read more about your rights here: My flight is delayed - What can I do?
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
Stay updated
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.