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Tuesday, January 20
Our H155 helicopter in Tasiilaq has been experiencing technical problems since January 10. Despite various proposed solutions, the weather has prevented us from sending a spare part, as it was not possible to transport the spare part by boat from Kulusuk to Tasiilaq due to ice conditions in the region.
On January 15, we managed to send the part to Tasiilaq on an ambulance flight with our SAR helicopter. However, it turned out that the helicopter still had technical problems, and troubleshooting continued. After the repair, it also turned out that another part was missing. When this fault was discovered, the weather over the weekend was not suitable for flying.
Today Tuesday 20th of january, we have been given permission to fly the SAR helicopter to Tasiilaq to deliver the missing part and transport a mechanic to the town. The helicopter departed from Kangerlussuaq at around 12:00 noon, and the flight time is approximately three hours. Only then can the mechanic begin the repair.
We therefore expect to be able to resume our regular flight operations tomorrow. In addition, we plan to fly the passengers who have been affected by delays on Thursday. However, the forecast for tomorrow shows a risk of both wind and precipitation, which may affect departures. The final outcome depends on the weather, but we hope that conditions will improve.
We understand that this is a frustrating situation, and we hope that today's repairs will solve the problems so that all travelers can reach their destinations.
You can find more information about passengers rights here
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
Stay updated
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency them.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3)
Telephone:
+299 701212
Opening hours:
Monday-Friday: 10AM - 2PM
Saturday & Sunday: Closed
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
You can through this link read more about what Air Greenland offers in case of delays and cancellations.:
https://kundeservice.airgreenland.gl/hc/en-us/articles/4979235327260-My-flight-is-delayed-What-can-I-do-
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.