Traffic deviations

On Monday, 30 June, only one flight managed to depart from Nuuk – Air Greenland’s Jettime GL774 to Copenhagen – and only one flight landed, namely CAT677 from Aalborg.

The aircraft was then prepared for departure with baggage, but just as boarding was about to begin, the wind intensified significantly. With gusts of 40–50 knots – and occasionally over 60 knots – the flight was postponed for safety reasons, initially rescheduled for 21:00.

As the storm continues to rage in Nuuk, Air Seven has decided to stay overnight. Unfortunately, it is not possible to unload the baggage from the aircraft due to the strong gusts of wind, which make ground handling operations unsafe. The baggage will therefore remain onboard – perhaps for the best, considering the extreme wind conditions on the apron at Nuuk Airport.

A new scheduled departure is set for Tuesday at 06:30. All passengers for CAT678 are asked to arrive at the airport security entrance by 05:30 when the terminal opens. Please keep the boarding pass that was issued earlier today.

Weather-related challenges

The weather forecast for Tuesday looks challenging across large parts of the country. We strongly encourage all travelers to stay updated on the situation and to accept new travel plans as soon as they are received. We are dealing with a high number of stranded passengers and have very limited ability to make further changes to travel plans.

Current weather forecasts:

• Upernavik to Ilulissat: Risk of low clouds and reduced visibility in the afternoon.

• Aasiaat: Risk of low clouds and poor visibility.

• Sisimiut and Kangerlussuaq: Low clouds may affect traffic.

• Nuuk: Winds are expected to ease around 04:00 tonight.
• Southern Greenland (Paamiut to Nanortalik): Risk of low clouds and fog banks.

• Tasiilaq and Kulusuk: Risk of low-hanging clouds and dense fog.

We are doing our utmost to find overnight accommodation in the event of cancellations – particularly in Nuuk and Ilulissat – but capacity is under pressure.

We apologize for the waiting times – both regarding accommodation information and when trying to reach our Call Center.

👉 Stay updated at: airgreenland.dk/flytider

Thanks for your patience. 

CAT677 from Aalborg to Nuuk landed as scheduled, but due to strong gusts of wind, CAT678 from Nuuk to Aalborg is delayed.

Passengers will be informed of the new departure time.

We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.

In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.

Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.

If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.

You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.

We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.

If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 6-16 and Saturday and sunday at 08-15.

If you have lost the purpose of your trip, you have a right to get a refund of your trip.

If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.

In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.

Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.