Booking
How do I book freight from Denmark to Greenland?
Freight from Denmark to Greenland must be booked through a freight forwarder via FlyCargo GSA Group.
If the shipment is destined for an onward domestic destination in Greenland, the goods will be scheduled on the next available flight with sufficient capacity. Priority is given according to the selected product type.
How do I book domestic freight in Greenland?
Domestic freight must be booked through your local cargo terminal, station or freight forwarder.
Air Greenland can issue an Air Waybill (AWB) for a fee if you do not already have a transport document.
How do I book freight from Greenland to Denmark?
Freight from Greenland to Denmark must be booked through a freight forwarder. The freight forwarder will issue the Air Waybill (AWB) and make the booking with Air Greenland.
Dimensions and weight
What is the maximum size and weight for a shipment?
You can use our loadability calculator to assess whether your shipment can be transported on the desired route.
If the shipment weighs more than 300 kg and is to be transported onwards by DASH-8 or helicopter, we recommend sending an enquiry with the shipment’s dimensions and weight to your local cargo terminal or station before making a booking.
Fees and insurance
Why do I have to pay a CHC fee (handling fee) when collecting air freight?
The CHC fee is a local handling fee charged when international air freight shipments are collected, including shipments originating from other airlines (OAL).
The fee covers the handling and processing of the shipment upon arrival.
Can I take out transport insurance through Air Greenland?
No. Air Greenland does not offer transport insurance.
If you wish to insure your shipment, please contact your freight forwarder or insurance company to discuss the available transport insurance options.
Delays, tracking and claims
How do I make a claim for damaged or lost freight?
If your shipment has been damaged or lost, you can submit a claim via our claims page.
Read more: Claims
Where is my shipment?
You can track your shipment using our tracking tool. You will need your AWB number (Air Waybill) to search for your shipment.
Track your shipment here.
If you have questions about postal shipments or DHL Express, TUSASS can be contacted by telephone on +299 34 12 55 or by email at post@tusass.gl.
Why is my shipment delayed?
Delays may be caused by weather conditions, capacity constraints, technical issues, customs clearance or security checks. As a result, delivery times may occasionally differ from those originally expected.
Upgrade to TUAVI
Can I upgrade my shipment to TUAVI?
Yes. A domestic shipment can be upgraded to TUAVI for faster transport, subject to available capacity.
Please contact your nearest cargo terminal, station or freight forwarder to arrange the upgrade.
Price
Upgrade fee: DKK 1,000
Applicable TUAVI freight rate to the destination
