Traffic deviations

Saturday December 27th

Updated at 12:45 P.M


The weather with sleet and rain in Nuuk has created very slippery conditions, not only on the roads but also on the forecourt by the hangars and the airport terminal, and now also on the runway. These conditions have affected our flight schedule to and from Nuuk since early morning, which is why some travelers had their flights canceled and received new itineraries.
We have helicopter flights operating in South Greenland, but we have had to cancel helicopter flights in the Disko Bay area due to poor visibility.
A helicopter flight between Upernavik and Kullorsuaq is scheduled for today and is expected to be carried out.

 

Do you have questions about your trip? You may find the answer here.

 

If your flight is delayed, you can read more about your rights here: My flight is delayed - What can I do? 

We take care of you

We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.

Stay updated

In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.

Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.

 

If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.

 

You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.

Rebooking and refund of ticket

We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.

If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. 

 

If you have lost the purpose of your trip, you have a right to get a refund of your trip.

 

If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.

Information about refreshments, meals, transportation and accomodation

In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.

Your rights as a passenger

Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.